Can I ship you deer hide to make me custom gloves?
As of now, we do not accept custom orders. This is a quality control issue. We only source the best deer skin and elk skin that we feel comfortable selling.
How long will it take to process my order?
Most orders are processed and put into the works within 24 hours. And within 3-5 business days during peak holiday season. From there, it's all up to USPS... If any problems arise, we’ll get a hold of you within that timeframe and let you know.
How can I check my order status?
We’ll send you an order confirmation email immediately upon your order being received, as well as a shipping confirmation email (complete with USPS tracking information) when your gloves have shipped.
Can I change my order after it has been placed?
Within 1 hour of ordering, changes and/or modifications shouldn’t be a problem. Past 1 hour, we may not be able to modify or change your order. Yes, sometimes your orders get in the mail within 1 hour of you placing your order :)
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express.
How long does it take for my order to arrive?
Plan on 5-7 business days from the time we receive your order to the time we lovingly ship it to your desired destination. Outside of the continental US, including Alaska and Hawaii may take slightly longer.
How much does shipping cost?
We ship all orders USPS. Most orders are processed and put into the works within 24 hours. And within 3-5 business days during peak holiday season. From there, it's all up to USPS... If any problems arise, we’ll get a hold of you within that timeframe and let you know.
$0 - $24.99 order = $8 shipping
$25 - $74.99 order = $15 shipping
$75+ order = FREE SHIPPING
Do you ship international?
Right now, we only ship within the US.
Will you ship to an address other than my billing address?
Of course we will. Simply enter a different shipping address in the checkout from the correct billing address listed on your credit card account. We do not ship any order without proper billing information. If your billing information does not match your billing address, we will contact you to sort it out.
Do you accept returns?
Absolutely. Our goal is 100% satisfaction and we feel a reasonable return policy is a big part of the satisfaction.
What is your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your gloves must be unused and in the same condition that you received them. Use the original packaging. Sizing exchanges are subject to our current inventory. Look over our size chart to make the best decision for your size needs. Please be as specific as you can when requesting an exchange. We will do our best to make you happy with your purchase.